Work experience
Data Scientist, UX Insights and Engagement, IBM (July 2019 - present)
- Supporting a team of 100+ user researchers as the only Data Scientist.
- Founded and developed a company-wide insights library that helps 1000+ product team members make data-driven decisions based on 1500+ units of research.
- Lead the metrics strategy to set up and standardize instrumentation to understand user needs and behavior across 4 internal tools.
- Spearhead the creation of an insights dashboard to track the impact of user research and help executives make strategic decisions.
- Identify where product users are struggling within SaaS product experiences and make recommendations to improve their user experience across the portfolio using Machine Learning and Big Data Analytics.
- Collaborated with the Analytics organization to analyze instrumentation data for trials of product-led growth products and recommend Aha moments.
- Contribute to the exploration and implementation of generative AI for user research workflows.
- Partner closely with Product Management, Design, and Engineering to use data to influence product roadmaps.
- Piloted a voice of customer solution for 6 products by integrating 10+ data sources from third-party APIs to monitor themes and discover actionable feedback.
- Implemented a rules-based participant panel to track recruitment and research engagements with 5000+ participants.
- 🏆 Awarded the Outstanding Technical Achievement Award (Major) in 2021 for my technical accomplishments for innovation, invention, and/or reuse with a tangible benefit to IBM.
- 🏆 Awarded the Breakthrough Leader in 2021 as part of the first Design Luminary program as a recognition of my impact through craft, collaboration, and my proven track record of success.
- 🏆 Awarded the Trailblazer Award in 2020 as a recognition of my work within the Design organization.
Cognitive Software Engineer, Data Science - Watson Marketing, IBM (June 2017 - June
2019)
- Implemented statistical models and provide analytical solutions to model marketing behaviors.
Genomics Bioinformatics Assistant, University of Pennsylvania School of Medicine
(February 2017 - May 2017)
- Performed data analysis and scripting for bioinformatics identification of genomic breakpoint sites using RPA-ChIP and BrITL.
Data Science Intern, Autodesk (May 2016 - August 2016)
- Created a pipeline to extract customer interaction data and deliver insights into customer issues using Machine Learning and Natural Language Processing
Summer Intern, Indian Institute of Technology - Bombay (May 2014 - July 2014)
- Interned with the Fundamental Research Group to develop a distribution platform for course synchronization for the MOOC platform edX.
Community engagements
Public speaker and Workshop facilitator (November 2017 - present)
- Given 50+ talks and workshops at more than 25 conferences across 9 countries for audience sizes of 25 to 400 people.
Ambassador, Women in Data Science (January 2023 - present)
- Represent the non-profit Women in Data Science by planning events to support women currently in data science and to inspire other women to join the field.
Communications Chair, Society of Women Engineers (July 2022 - present)
- Create and curate bi-weekly newsletters to ensure outreach of events to 500+ community members.
- Plan and organize events advocating for and supporting the Bay Area community as part of the national non-profit Society of Women Engineers .
AI/ML Advisory Board Member, DevNetwork (February 2023 - present)
- Support content curation for conferences and judge the annual industry awards and hackathons for DevNetwork .
Previous engagements
- Co-council Leader, IBM Open Innovation Community, Silicon Valley
- Exam developer for IBM Professional Certificates on Data Science and Machine Learning
- Technical Advisor, Mentor, and Business Sponsor, IBM Jumpstart for new graduates
- Google Student Ambassador and Founder of Google Club at university
Publications
Enterprise to Computer: Star Trek chatbot (2017)
- Star Trek - style chatbot developed using SEQ2SEQ models.
Energy harvesting projects (2012 - 2015)
- Presented Computation of Neighborly Renewable Energy Harvesting at the 2014 Grace Hopper poster session.
- Energy harvesting papers accepted at the American Physical Society March meeting 2013, the Raman Memorial Conference 2013 and the 3rd International Conference on Recycling and Reuse of Materials.
